Refund and Returns Policy
Introduction
This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products or services purchased from https://www.clickflare.store. By making a purchase, you agree to comply with this policy.
Eligibility for Returns and Refunds
Return Timeframe
You may request a return within 30 days from the date of purchase, provided the product is unused, in its original packaging, and accompanied by proof of purchase.
Non-Returnable Items
Certain items are not eligible for return, including digital products, personalized items, and products marked as final sale. Please review product descriptions carefully before purchasing.
Return Process
Initiating a Return
To initiate a return, contact our customer service team via email at [email protected] or phone at +61 3 21753474. Include your order number, product details, and reason for return.
Shipping and Handling
You are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure the safe return of your item.
Refund Processing
Refund Method and Timing
Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item. Note that bank processing times may vary.
Partial Refunds
Partial refunds may be issued if the returned item shows signs of use, damage, or missing components not due to our error.
Exchanges
Exchanges for a different size or color are subject to product availability. Contact us at [email protected] to check availability and initiate an exchange.
Customer Responsibilities
You are responsible for providing accurate shipping information and inspecting products upon delivery. Report any discrepancies or damages within 48 hours of receipt.
Contact Information
For questions or assistance regarding returns and refunds, contact us at:
- Email: [email protected]
- Phone: +61 3 21753474
- Address: 173 Chapel Street, Geelong, Victoria 3223, Australia
Policy Updates
We reserve the right to update this policy at any time. Continued use of https://www.clickflare.store after changes constitutes acceptance of the revised policy.